FGS Privacy Policy

Privacy Policy

Last updated: May 12, 2026

This Privacy Policy explains how Flying Goose Studios (FGS) collects, uses, shares, and protects information when users access or use FGS Student Hub at https://hub.flyinggoosestudios.com.

FGS Student Hub is a moderated student community platform designed for collaboration, communication, school friendly events, discussions, polls, and sharing content in a safer online environment.

1. Information We Collect

a. Information You Provide

Account Information: This may include your email address, username, display name, school, grade, age information, and account settings.
User Content: This may include messages, posts, Moments, polls, discussions, comments, event activity, reports, uploaded content, and other information you choose to share on the platform.
Newsletter Preferences: This may include whether you are subscribed or unsubscribed from newsletters, site updates, or event notifications.
Support Requests: If you contact FGS for help, safety concerns, privacy requests, or account support, we may collect the information needed to respond to your request.
Parent or Guardian Information: For users under 13, we may collect a parent or guardian email address, consent information, and information needed to manage child account approval.

b. Information Collected Automatically

Usage Data: This may include pages visited, features used, actions taken, login activity, event activity, and general interaction with the platform.
Device and Security Data: This may include IP address, browser type, device information, session information, security logs, and other technical information used to operate, secure, and protect the platform.
Moderation and Safety Data: This may include reports, flagged content, blocked word detections, safety alerts, enforcement history, and related review records.

For users under 13, automatic data collection is limited to what is reasonably necessary to operate, protect, secure, and moderate the platform.

2. How We Use Your Information

FGS may use collected information to:

Operate, maintain, protect, and improve FGS Student Hub
Create and manage user accounts
Enable features such as chats, posts, Moments, polls, discussions, events, reports, and collaboration tools
Personalize the user experience and account settings
Send site updates, safety notices, event information, newsletters, or account related messages when allowed by user settings and applicable rules
Monitor safety and enforce community rules
Detect, prevent, and respond to spam, abuse, harmful activity, security issues, or rule violations
Review reports, flagged content, blocked word detections, and safety concerns
Respond to support, privacy, safety, and account requests
Manage parent or guardian consent for users under 13

3. Chat, Content, and Moderation Review

FGS Student Hub uses automated and manual moderation tools to help protect users and enforce site rules.

Chat lobbies, posts, Moments, polls, discussions, comments, reports, and other user content may be reviewed when reported, flagged, or connected to a safety concern.
Chat lobbies are heavily moderated and may be monitored by automated safety systems.
If a blocked word, unsafe phrase, or flagged message is detected, the message may be sent to FGS site management for manual review.
FGS may review moderation records, flagged activity, blocked word detections, safety alerts, and enforcement history when needed to protect users or enforce rules.
Users should not share sensitive personal information in chats, posts, comments, polls, or other public or community features.

Depending on the situation, FGS may warn users, remove content, restrict features, suspend accounts, contact a parent or guardian when appropriate, or take other safety actions.

4. Parent or Guardian Consent and Users Under 13

FGS does not knowingly create or activate full accounts for users under 13 without verified parent or guardian consent.

Users under 13 must have verified parent or guardian consent before an account is created or activated.
Before consent is approved, FGS may collect limited information needed to request and manage consent.
No full under 13 account is activated until consent is approved.
Parents or guardians may review, manage, revoke consent for, or request deletion of their child's account information.
Parents or guardians may manage multiple child accounts when supported by the platform.
If consent is denied, revoked, or not completed within a reasonable time, FGS may restrict, deactivate, or delete the related child account or pending signup information.

Parents or guardians may contact FGS at [email protected] for consent, review, deletion, or account management requests.

5. How We Share Information

FGS does not sell student data. FGS does not rent personal information. FGS does not use student information for third party advertising.

FGS may share limited information only when needed for the following reasons:

With Parent or Guardian Accounts: Parent or guardian accounts may be able to review or manage information related to connected child accounts.
With Service Providers: FGS may use trusted services to help operate the platform, such as hosting, email delivery, authentication, security, database storage, analytics, or support tools. These services may process information only as needed to provide their services to FGS.
For Safety and Security: FGS may share or review information when needed to protect users, investigate harmful activity, enforce rules, or respond to safety concerns.
For Legal Requirements: FGS may disclose information if required by law, legal process, or valid government request.

6. Cookies, Sessions, and Similar Technologies

FGS may use cookies, sessions, local storage, or similar technologies to keep users signed in, remember settings, protect accounts, prevent abuse, and operate platform features.

FGS does not use these technologies to sell student data or serve third party targeted advertising.

7. Data Retention and Deletion

FGS keeps information only as long as reasonably needed to operate the platform, provide services, maintain safety, enforce rules, meet legal requirements, resolve disputes, and protect users.

Users may request deletion of their account information.
Parents or guardians may request deletion of their child's account information.
Unapproved under 13 signup requests may be deleted after a reasonable period of time.
Deleted accounts may not immediately remove all moderation, safety, backup, or legal records if FGS needs to keep limited information for safety, security, compliance, or abuse prevention.
FGS may retain moderation records, reports, blocked word detections, and enforcement history when needed to protect users or prevent repeated abuse.

8. Account and Data Controls

Users may update certain account information through their account settings when available.
Users may manage newsletter subscription settings in their user settings.
Users may unsubscribe from newsletters through their account settings when available.
Parents or guardians may revoke consent for a child account at any time.
Revoking consent may result in account restriction, deactivation, or deletion.
Users or parents and guardians may contact FGS to request access, correction, deletion, or support related to account information.

9. Data Security

FGS uses reasonable administrative, technical, and organizational safeguards to help protect user information from unauthorized access, misuse, loss, or disclosure.

However, no website, server, database, or online service can be guaranteed to be completely secure. Users should protect their account credentials and avoid sharing sensitive personal information on the platform.

10. Children's Privacy

FGS does not knowingly collect personal information from children under 13 without parent or guardian consent, except for limited information needed to request and manage consent or protect the platform.

If FGS learns that personal information from a child under 13 was collected without proper consent, FGS will take steps to delete, restrict, or obtain appropriate consent for the information as required.

11. Education Related Information

FGS may collect school and grade information to help support a safer student community, organize school friendly features, and improve moderation and safety tools.

FGS does not collect or store official school records such as grades, attendance records, transcripts, official disciplinary records, or official education records. FGS is not an official school district website unless specifically stated in writing by a school or district.

If FGS Student Hub is used for a classroom activity, school project, or teacher directed use, users should follow their teacher's instructions and their school or district technology rules.

12. Third Party Links and Services

FGS may link to third party websites or use third party services to operate the platform. These third party services may have their own privacy policies and practices.

FGS is not responsible for the privacy practices, content, or security of external websites that are not controlled by Flying Goose Studios.

13. Changes to This Privacy Policy

FGS may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Last updated date.

If important changes affect child accounts, parent or guardian consent, data collection, or safety practices, FGS may provide additional notice when appropriate.

14. Contact Us

If you have questions, safety concerns, privacy requests, data requests, parent or guardian requests, or account support needs, contact FGS at:

Email: [email protected]

Support Page: https://hub.flyinggoosestudios.com/?route=support

Signed,
Flying Goose Studios Site Management